Current Vacancies and Job Opportunities for Permanent Staff at PRG XL Video

We're always on the look out to add talented and enthusiastic people to our UK team, take a look at the job opportunities below to see if there are any vacancies that interest you. If there are, then please send your CV to the relevant contact person detailed in the job description.

  • Account Co-ordinator
  • Head of Department - Projection

Account Co-ordinator

Report to: Sales Director

Location: Hemel Hempstead

Main purpose of role: The primary role of the Account Co-ordinator will be to provide comprehensive support to the Account Managers in the preparation of jobs for clients.

Summary of principal duties and responsibilities:

  • Provide day to day administrative support to the Account Management Team.
  • General administrative work involved with projects, including booking transport, client account set up, quoting and general paperwork.
  • Resolve queries from clients in relation to their jobs, including delivery of kit to site.
  • Liaise with the Project Management Team to assist with last minute changes and updates to orders.
  • Take detailed messages outlining event requests and pass them onto the appropriate Account Manager for action.
  • Assist with adding jobs onto the in-house database, R2 & TEAM which ensures that kit is available for hiring, by clients.
  • Keep the in-house database, R2, updated in labour planning, with crew information for each event.
  • Invoice long duration projects and resolving accounting issues.
  • Manage after sales of consumables to clients, including invoicing where applicable, organising replacements and installation changes to equipment.
  • Liaise with the Asset Department to look at shortages and review availabilities of equipment where required.
  • Provide support to the Crewing Services Team in booking crew for events as well as booking hotel accommodation, flights, and raising purchase orders as necessary.
  • Keep crew up to date with arrangements for the event by passing on details of where and when the event is taking place including any site requirements.
  • Maintain a good communicative relationship with all other departments within the Company.
  • Provide job cover for other Account Co-ordinators as required.
  • Undertake ad-hoc duties and projects as deemed necessary and reasonable. Ensuring that the Company’s policies, rules, procedures and obligations are observed in carrying out the above duties.

Skills and attributes required:

  • Previous experience of working within a similar role with a good understanding of live events industry.
  • Excellent customer service skills.
  • Excellent administrative skills.
  • Highly numerate and literate with an ability to communicate effectively both verbally and in writing.
  • Strong organisational skills with the ability to multi-task/prioritise.
  • Attention to detail and high level of accuracy.
  • Resourceful and able to use own initiative.
  • Ability to take ownership of problems and act quickly.
  • Strong ability to build and maintain effective working relationships at all levels, internally and externally.
  • Excellent IT skills, including Word, Excel, PowerPoint and Outlook.
  • Experience of R2, TEAM and Salesforce computer packages would be beneficial but not essential as full training will be given.
  • Prepared to work additional hours if necessary.
  • Ability to travel to other locations if required.
  • High degree of personal drive.

To apply for this role, please email Tiffany Green with a copy of your CV and a covering letter.

Head of Department - Projection

Responsible to: Operations Manager

Reporting directly to: Warehouse Manager

Location: Hemel Hempstead

Main purpose of the job: To lead a team of technicians in the preparation and servicing of equipment within the department, to the Company's standards and within the deadlines set.

Summary of principal duties and responsibilities:

  • Supervise the team in the prepping and testing of equipment in line with the Company’s standards and procedures.
  • Assess workloads and staffing levels within the department to ensure deadlines are met.
  • Ensure the department is manned appropriately at all times.
  • Plan the maintenance and repair of Projection equipment, ensuring all stock is regularly serviced/repaired and available for rent.
  • Responsible for the management and storage of Company assets assigned to the department while in the location.
  • Check sub hire equipment upon receipt of and prior to return, ensuring items are complete and in the same condition as received from supplier.
  • Assist in the specific show preparation of equipment orders.
  • Co-ordinate and fulfil order requirements on TEAM database in an accurate and timely manner.
  • Ensure that damaged or faulty equipment is logged in the TEAM database and that this is communicated to the Operations Manager and Asset Team.
  • Ensure equipment is appropriately identified and PRG bar codes are present.
  • Answer email, telephone enquiries as required. Including support calls directed to your company mobile device.
  • Work closely as a team with other Heads of Departments to discuss and resolve collective issues.
  • Actively participate in head of department meetings and report any relevant information back accurately to the team.
  • Be responsive and accommodating to internal and external enquiries or issues.
  • Assist in the undertaking of stock cycle counts with operational departments when scheduled.
  • Ensure the Company’s quality standards are maintained at all times.
  • Keep up to date with the latest technology within the department.
  • Ensure the LEAN process is adhered to at all times.
  • Ensure the department is kept tidy and orderly, ensuring preparation areas are kept tidy at all times.
  • Ensure any health and safety issues are reported to the Operations Manager.
  • Train other team members in the preparation of equipment in line with the Company’s established standards.
  • Undertake training as required to assist with personal development within role.
  • Conduct annual performance reviews for all staff in the department.
  • Ensure that the Company’s policies, rules, procedures and obligations are observed in carrying out the above duties.

The above list of duties and responsibilities is not intended to be exhaustive. Employees are expected to adopt additional tasks when required. These tasks will be in keeping with the general profile of the role.

Skills and attributes required:

  • An excellent working knowledge of video technology.
  • Previous experience of supervising a team within a warehouse environment.
  • A good understanding of the industry.
  • Good understanding of electrical theory.
  • Excellent organisational and analytical skills.
  • Good understanding of LEAN process would be an advantage.
  • Able to manage resources during very busy periods, implementing contingencies to meet changing business needs.
  • Capable of working to strict deadlines.
  • Able to communicate confidently and clearly; written and spoken.
  • A good understanding of stock control systems and competent in the use of Word, Excel and other basic Microsoft products.
  • Conscientious with a good eye for detail.
  • Comprehensive understanding of the Company’s product range and procedures.
  • A good understanding of electrical safety at work and safe working practices.
  • Experience in managing and motivating a team to achieve results.
  • Able to give clear guidance on what needs to be achieved.
  • Takes a proactive stance initiating action before being asked.
  • Positive attitude to extra duties and new challenges.
  • Ability to maintain a safe, clean and hazard-free environment.
  • Ability to understand and comply with the Company’s Health and Safety Rules.
  • Prepared to work additional hours when necessary.
  • Ability to follow and direct other in the undertaking of safe lifting practices.
  • Reliable and with a good timekeeping record.
  • Full driving licence preferred

To apply for this role, please email Tiffany Green with a copy of your CV and a covering letter.

Contact us
Fiona Johnson - HR Manager Fiona Johnson

Contact for HR at Longbridge, East Molesey, & Covent Garden

Phone: +44 (0)121 477 1162


Contact us
Tiffany Green - PA to Commercial Director/HR Manager Tiffany Green

Contact for HR at Hemel Hempstead

Phone: +44 (0)1442 849400


Contact us
Alistair Todd, Director of HR, PRG XL Video Alistair Todd

Director of Human Resources

Phone: +44 (0)845 470 6400


About PRG XL Video
Production Resource Group UK Ltd - warehouse and offices at Longbridge, Birmingham.

Learn more about our company, meet the UK management team, and read about our aims and values.

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